Last updated: 28 October 2026
This policy explains what personal information Infinity Storage collects, why, how long we keep it and your rights. We keep it short and plain. If anything is unclear, email info@storagewsm.co.uk.
Who we are
Infinity Storage is run by Lee Molton, trading as Infinity Storage WsM, at Infinity Buildings, 24a Stanley Grove, Weston-super-Mare, BS23 3EB. We are the “controller” of the personal information described here.
Contact: info@storagewsm.co.uk
What we collect and why
When you send an enquiry
If you use the form on our website we collect your name, email address, phone number (if you give it), the unit you’re asking about and your message. We use it only to answer you and, if you ask, to arrange a viewing or let you know when a unit becomes available. Our lawful basis is our legitimate interest in replying to people who contact us, or taking steps at your request before entering into a contract.
When you rent a unit
For tenants we keep:
- your name, company name (if any), contact address, phone number and email address
- an emergency contact
- your lease, the unit you rent, your start and end dates, rent amount and payment day
- a record of rent, deposits, refunds and electricity charges, and receipts and statements for them
- details of payments you make to our bank account, such as the payer name, amount, date and reference, so we can match them to your rent
- maintenance requests you send us
We need this to run your lease, take and record payments, keep the site safe and contact you about your unit. Our lawful basis is the contract between us, and our legal obligation to keep business and tax records.
The tenant portal
Tenants can log in to the tenant portal to see their payments, documents and announcements. When you log in we set one cookie, which keeps you signed in for 24 hours. It’s essential for the portal to work and isn’t used for anything else.
CCTV
We use CCTV in the common areas of the site to protect the buildings, tenants and their property. Recordings are kept for 30 days unless they’re needed to look into an incident, in which case we keep them until the matter is closed. Our lawful basis is our legitimate interest in keeping the site secure. The system uses automated (AI) detection to flag activity and is monitored live. Recordings are stored on our own servers and backed up to a secure cloud service. Tenants do not have access to the cameras.
Our website
We don’t use advertising or tracking cookies, and we don’t use analytics that track you across other websites. Our web host keeps standard server logs (such as IP addresses and pages requested) for security and to keep the site running.
Who we share it with
We don’t sell your information. We only share it with:
- our web and email host, 20i (UK), which stores the website and its data for us
- our bank, for payments you make to us
- our accountant and HMRC, where needed for our accounts and tax
- the police, insurers or legal advisers, if needed to deal with a crime, a claim or a dispute
How long we keep it
- Enquiries: up to 12 months if you don’t go on to rent a unit.
- Tenant records: for the length of your lease and then 6 years after it ends, because we have to keep business and tax records for that long.
- Portal access: ends 90 days after you leave.
- CCTV: as above.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it (where we don’t have to keep it), object to how we use it or ask us to restrict it. Email info@storagewsm.co.uk and we’ll reply within one month.
If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Keeping it safe
Your information is stored on secure, password-protected systems and only we can see it. Website traffic is encrypted (https).
Changes
If we change this policy we’ll update the date at the top of this page.